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Delivery Service Robot

Small Intelligent Service Robots

Service Robot Chassis

Standard Delivery Service Robot

Model：Tango

Commercial Delivery Service Robot (high-end version)

Model：Tango Pro

Small Intelligent Service Robot

Model：Tuble

Industrial Mobile Robot Chassis

Model：Tutu TT500

Robot Round Chassis

Model：Tufun CC

Longto Service Policy

Official service, professional quality
General

Longto is committed to the research and development of the core technology and products of commercial service robots, and pursues service-based, quality-based survival, and technology-based development. We have always maintained a sincere attitude and first-class quality in exchange for customers' trust in products. Longto checks all aspects of research and development, production, testing, sales, after-sales service, etc., and responds promptly to problems found, and is determined to provide customers with the best acost-effective product.

Warranty Statement
During the warranty period, our company implements three guarantees (repair, replacement, and return) service for the products sold. For various faults caused by the product itself, our company provides free maintenance services. If the debugging and maintenance are invalid, the user can choose Return or replacement, the cost incurred shall be borne by our company. After the expiration of the warranty period, our company still provides lifelong maintenance services for the products and regular tracking services for the products sold.
Install Service

Commercial Delivery Service Robot (high-end version): Product User Manual

1.1.2

File Size：40M

Update Date：2024-12-10

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Standard Delivery Service Robot: Product User Manual

1.1.2

File Size：40M

Update Date：2024-12-10

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Small Commercial Service Robot: Product User Manual

1.1.2

File Size：40M

Update Date：2023-04-25

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Robot Rectangular Chassis: Product User Manual

1.1.2

File Size：40M

Update Date：2023-04-25

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Robot Round Chassis: Product User Manual

1.1.2

File Size：40M

Update Date：2023-04-25

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Warranty Period And Certificate
The warranty period of the product is one year from the date of delivery, and the user needs to use the warranty sheet as the warranty certificate.
Return Service

Name*

Phone

Email*

Country/Region*

Reason for return and exchange*

Paid Service

Repair/Replace parts

Follow up release..

On-site service/In-home installation

Follow up release..

Update iterations/System upgrades

Follow up release..
Extended Warranty Policy
When purchasing ourcompany'sproducts,users can choose whethertopurchaseextended warrantyservices. The extended warranty services include spare parts, maintenance services, consulting services and other related technical services for the insured products.
Pledge
Our company will handle all kinds of after-sales service problems in a timely and efficient manner in strict accordance with the terms listed above. Focus on zero defects in products and zero distance in services, optimize user experience, and let you have a pleasant journey.
Product Performance Failure
If the product performance fails due to our company's design, production process, etc., our company shall undertake the maintenance, upgrade, and replacement work, and the related costs incurred shall be borne by us.
Warranty Service

3 years to repair 1 year to replace

Follow up release..

On-site service/In-home installation

Follow up release..

Update iterations/System upgrades

Follow up release..

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